Returns, Exchange & Refunds Policy

Thank you for shopping with us at Nafan Collection.

Please read our Return, Exchange & Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions stated below.

 

 

1. Scope

·       This policy applies to all purchases of Products sold made at through our official online store at www.nafancollection.com.

 
2. Definitions

·       “Product” means any items purchased from Nafan Collection official online store.

·       “Original Condition” means the Product remains unworn, unused, with all the original tags and packaging, labels and any promotional items, in a resalable condition.

·       “Return Period” means period for customer to request refund/return within a period specified below to satisfy eligible criteria under this Policy.

 
3. Return & Exchange Period

• You can request a return or exchange within 3 days from the date you receive your item.
• Please include a photo of the item when submitting your request.
• Must have all the original tags, labels, packaging, accessories (if any) and must not have worn, used, washed or altered.
• Our return and exchange policy applies only to Peninsular Malaysia. For East Malaysia, only returns and refunds are permitted.

4. Return of Goods

• Refunds or exchanges will only be processed after the item is returned to our outlet or warehouse.
• Products meet the “Original Condition” criteria.

5. Proof of Purchase

• Please provide your original receipt and order confirmation when making a return.
• If you no longer have your receipt, please contact our Customer Service to get a copy.

6. Item Condition

• Products meet the “Original Condition” criteria.

7. Exchange Policy

• Items can be exchanged for another item of the same value or higher value (with the customer paying the price difference).
• No cash refund will be given if the exchange item is of lower value than the original purchase.
• Exchange value is based on the current selling price of the product at the time of exchange, not the original purchase price.
• Exchange is subject to stock availability of the replacement Product.

8. Defective Items

• If your item is defective, kindly send us clear photos and a short description of the issue so we can assist you quickly.
• We can offer the customer a replacement of the same product. If the product is no longer available, we can issue a refund for the purchase.

9. Refund Method

• Refunds will be made through your original payment method or another approved option.
• Cash refunds via online bank transfer.
• Upon acceptance of the return Product at our facility and passes inspection, the refunds will be processed within 7–14 working days and the Customer will receive a confirmation email once the refund has been initiated.

10. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns, exchanges, or refunds for:

• Undergarments, innerwear, swimwear, or bodywear
• Facemasks
• Socks

We reserve the right to refuse any return that fails to meet the eligibility criteria or the Product appears to have been worn or used or in a condition that is inconsistent with a resalable state.


11. Postage Cost

• Postage fees are non-refundable, except in these cases:
• Defective item
• Wrong item received
• Wrong size received
• Item out of stock

·       In special cases, postage may be covered upon approval.


12.  Limitation of Liability

·       Nafan Collection are not responsible for any indirect loss, damage or inconvenience caused by the use, misuse or inability to use our Product.

·       Nafan Collection reserves the right to amend or update this policy at any time. Any changes will apply to future purchases.

·       Nafan Collection do not cover issues caused by normal wear and tear, misuse, or unauthorised repairs or alterations.