Returns, Exchange & Refunds Policy

Thank you for shopping with us at Nafan Collection.

Please read our Return, Exchange & Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions stated below.

 

1. Scope

·       This policy applies to all purchases of Products sold made at through our official online store at www.nafancollection.com.

 
2. Definitions

·       “Product” means any items purchased from Nafan Collection official online store.

·       “Original Condition” means the Product remains unworn, unused, with all the original tags and packaging, labels and any promotional items, in a resalable condition.

·       “Return Period” means period for customer to request refund/return within a period specified below to satisfy eligible criteria under this Policy.

 
3. Return & Exchange Period

• If the wrong size is sent due to an error from our HQ, customers are eligible for a size exchange.
• You can request a return or exchange within 3 days from the date you receive your item.
• Please include a photo of the item when submitting your request.
• Must have all the original tags, labels, packaging, accessories (if any) and must not have worn, used, washed or altered.
• Our return and exchange policy applies only to Peninsular Malaysia. For East Malaysia, only returns and refunds are permitted.
• Size exchange is NOT ALLOWED if the mistake comes from the customer (e.g., wrong size selected during order).

4. Return of Goods

• Refunds or exchanges will only be processed after the item is returned to our outlet or warehouse.
• Products meet the “Original Condition” criteria.

5. Proof of Purchase

• Please provide your original receipt and order confirmation when making a return.
• If you no longer have your receipt, please contact our Customer Service to get a copy.

6. Item Condition

• Products meet the “Original Condition” criteria.

7. Exchange Policy

• Items can be exchanged for another item of the same value or higher value (with the customer paying the price difference).
• No cash refund will be given if the exchange item is of lower value than the original purchase.
• Exchange value is based on the current selling price of the product at the time of exchange, not the original purchase price.
• Exchange is subject to stock availability of the replacement Product.

8. Defective Items

• If your item is defective, kindly send us clear photos and a short description of the issue so we can assist you quickly.
• We can offer the customer a replacement of the same product. If the product is no longer available, we can issue a refund for the purchase.

9. Refund Method

• Refunds will be made through your original payment method or another approved option.
• Cash refunds via online bank transfer.
• Upon acceptance of the return Product at our facility and passes inspection, the refunds will be processed within 7–14 working days and the Customer will receive a confirmation email once the refund has been initiated.

10. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns, exchanges, or refunds for:

• Undergarments, innerwear, swimwear, or bodywear
• Facemasks
• Socks

We reserve the right to refuse any return that fails to meet the eligibility criteria or the Product appears to have been worn or used or in a condition that is inconsistent with a resalable state.

Important Note:

Please note when the product is tailored to your individual needs, such as, your name or your favaorite player's name and/or patches printed on jerseys, you agree that your right to return lapses. This means that you cannot return the product once it has been personalized. Please double check your spelling and/or choose the correct size before finalizing your order.


11. Postage Cost

• Postage fees are non-refundable, except in these cases:
• Defective item
• Wrong item received
• Wrong size received
• Item out of stock

·       In special cases, postage may be covered upon approval.


12.  Limitation of Liability

·       Nafan Collection are not responsible for any indirect loss, damage or inconvenience caused by the use, misuse or inability to use our Product.

·       Nafan Collection reserves the right to amend or update this policy at any time. Any changes will apply to future purchases.

·       Nafan Collection do not cover issues caused by normal wear and tear, misuse, or unauthorised repairs or alterations.